StackSocial Phone Numbers and Emails

Customer Service Number:

  • (415) 335-6768
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Customer Service:

  • (424) 354-0048

StackSocial Emails:

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Contact Information

StackSocial Website:

StackSocial Help Center:

Corporate Office Address:

StackSocial, Inc.
21 Market St
Venice, California 90291
United States

Other Info (opening hours):

Working hours: Mon. - Fri., 9am to 6pm PST

More contact details

StackSocial Customer Service Reviews

1.5 / 5
Poor
Guest-5496280
Charge for Costco membership,did not get it. Can't contact them
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Have not got order. Can't get in contact or reply from them.no reply to phone number or email. Going to have to go threw my credit card to get my number back

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Guest-5409342
Problems with redeeming order
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1.8

The issue is not resolved. I got a quick response but still nothing.

They send me a code I tried to put in place but they said there is an issue n to do it again later. Im still waiting for my Costco card number.

Im very pissed. I paid $60 for the membership but no card no $40 rebate

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Guest-5175113
Returns

I have sent numerous emails to StackSocial to return two ebikes because the homeowners association is telling me they will not allow me to have bikes that can cause a fire hazard when they are charging.
Thier emails to me tell me to go to thier website and follow the instructions to get return labels and it will not let me print the return labels. this has been going on for 4 days they do not a customer service number that I can call. They are terrible the worst.

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How Good is StackSocial's Customer Service?

Jeromy Qsu
Jeromy Qsu
Feels Satisfied | Jan 17, 2024

I actually did not know what I purchased but did find it was glasses.
I have used them but LED headlights still a problem night driving. Regular headlights no problem . LED headlights are an idea that can be dangerous and they should not be so glaring.

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Tzvi Iwu
Tzvi Iwu
Feels Disappointed | Dec 20, 2023

I spoke to no one, they kept sending me emails to chat and not call after I requested to have someone call me to fix the problem

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Zealand Vmx
Zealand Vmx
Feels Disappointed | Dec 10, 2023

Trying to purchase lifetime Babbel subscription, and unable to do so. I would like to purchase it over the phone, then while on the phone with customer imput the code or key to download Babbel onto my phone and computer.

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Lieutenant Lei
Lieutenant Lei
Feels Disappointed | Oct 22, 2023

None of the links on the web site functioned and got into an loop. Zendesk created a virtual mobius strip. Yes I was going in circles.
The next day after many tries of trying to educate your AI. I faunally got an email from Christopher. His email had working links ant the issue got resolved.
None of your phone numbers answer calls. At the very least they should provide for VM which would be followed up on.
Your AI need a lot of work.

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Marshelle Mlf
Marshelle Mlf
Feels Satisfied | Oct 02, 2023

Good customer service

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Naylea Ewe
Naylea Ewe
Feels Disappointed | Sep 27, 2023

It was okay

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Summary of StackSocial Customer Service Calls

867 TOTAL
CALLS
00:47 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call StackSocial?

Shipping and Delivery Question:

  • “Where is my order?”
  • “To verify shipping address for purchase, Order #23157871”
  • “Flowers not delivered”

Product/ Service Question:

  • “Product redemption issue”
  • “Product question”
  • “Code Not work for babbel”

Request for Information Question:

  • “Questions on my Costco account”
  • “About an order”
  • “Need help with membership”

Account Question:

  • “Costco membership deal”
  • “Help w membership costco”
  • “I bought a Costco membership through your company and I was supposed to receive a $40 gift card but have not received. Do you know if it was sent out yet?”

Payments and Charges Question:

  • “Extra charges on debit card”
  • “Charge for Costco membership”
  • “What did Microsoft office for Mac May 31? It was charged to my PayPal but I have never received the order.”

Activation/ Cancellation Question:

  • “Cancel my costco membership and card.”
  • “To cancel my order for sam club membership”
  • “Could not activate membership inside Costco store.”

Refund Question:

  • “Money back”
  • “Talk my refund”
  • “They won't give me a credit or a refund for the 6-month TELLO plan I bought from them.”

Cards Question:

  • “Didnt got my digital shop card”
  • “Credit card charge”
  • “Gift card”

Staff Question:

  • “I am tired of your text and email poor/terrible service! I want to talk to someone! Not going to respond to your questions below! It don't work! If I don't get a call or a phone number to call, I will bad mouth you to everyone I know and on line”
  • “Speak to service”
  • “Not satisfied with customer service assistance”

Return/ Replace Question:

  • “Returns”
  • “I need to return a item”
  • “Return”

Employment Question:

  • “I want my funds I'm doing job online”

Website/ Application Question:

  • “You aren't putting my order through so I think a human needs to put it through and not a qebsite”

Other Question:

  • “Order # 22088634”
  • “Wrong software”
  • “App for wallet”

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